Customer Service

Delivery Options

 

Option 1
Standard Delivery
Delivery within 1 to 3 days.
Orders must be placed by 8 pm for next day standard delivery in Dubai and Abu Dhabi (1-2 days).
Orders must be placed by 11 pm for next standard delivery in other Emirates (1-3 days).
Complimentary delivery on all orders.

 

Option 2
Click and Collect
Complimentary on all orders
Orders can be collected from select Jo Malone London Boutiques in Dubai and Abu Dhabi. Your order will be dispatched and delivered to your chosen Jo Malone London Boutique within 1 working day of placing your order. Please contact our Customer Service via call 800 5623 to get a confirmation of your order being ready for pickup.
Please note, your order will be cancelled automatically 7 days after purchase if you could not pick it up in store.

 

 

Rules & Restrictions
Orders are shipped by Aramex for Standard and Cash on Delivery (COD) orders. Same day delivery orders are managed by Quiqup.
We will deliver the goods in accordance with the delivery option selected by you during the order process.

 

Once your order is confirmed, you will receive an email confirmation with your order number. Once it has been processed and is shipped, you will receive an email updating you on the order's status and your unique tracking number.This can be used to track the shipment directly with the courier, who will get in touch with you to schedule the delivery.

 

Options 1: Once your order is confirmed, you will receive an email confirmation with your order number. Once it has been processed and is shipped, you will receive an email updating you on the order's status.

 

We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or misdelivery as a result of incorrect data entry.

 

The standard delivery time is between 1 to 3 business days. This service is complimentary for all orders.

 

Option 2: Click and Collect service is available from Dubai Mall, Mall of Emirates, and Mirdif Ciy Centre in Dubai and Yas Mall in Abu Dhabi.

 

When collecting your order, please bring one form of photo ID: Emirates ID, driving license, passport. If someone else collects your order on your behalf, they will be asked for your photo ID as well as their own. You will be asked to sign for the package, to confirm receipt.

 

Please contact our Customer Service via call 800 5623 to get a confirmation of your order being ready for pickup.

 

Your order will be returned to us if not collected within 7 days and all corresponding payments will be refunded to your payment card. However, and as per our general Returns Policy, engraved items may not be returned for refund (unless damaged). As a result of the foregoing, the cancelation and refund policy applicable to products ordered through Option 4 and that have not been collected within 7 days does not apply to engraved items.

 

Click and collect is complimentary for all orders placed.

 

Please note that when placing your online orders for delivery during the Holiday season (e.g. Eid Al-Fitr, Eid Al-Adha, Hijri Day, National Day), shipments may experience additional processing days. All orders to Dubai and Abu Dhabi are processed and shipped within 1-2 business days in addition to the Public Holiday Period. All orders to Ajman, Umm Al Quwain, Sharjah, Ras Al Khaimah and Fujairah are processed and shipped within 1-3 business days in addition to the Public Holiday Period.

 

 

Delivery Address
To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, we will contact you prior to delivery to confirm address details, please make sure a valid local contact number is provided during the order process.